Experience Summary
Resume
Teresa Pacheco
Address: 5684 Indian Oaks Circle,
40219 Louisville.KY
Tel: 5022994826
Email: javierale121000@yahoo.com
Nationality: Cuban
Key competencies and skills
Excellent person skills and great experience in customer care
Strong organization skills, managing busy receptions desk on different Hotels
Extremely effective problem-solving ability
Confident and assertive inter-personal skills
Ability to work under pressure keeping a high standards of customer satisfaction
Exceptional flexibility and dedication to the requirements and demands of the business
Career history
Hotel Rigat Park 5 star (Barcelona. Spain)
Reception Desk 2010 – Season
Position: Receptionist and reservations. Language translator ( Russian)
Key responsibilities
Carry out all reception duties, check in and checkout hotel guests, take reservations, customer services, answer the telephone, transfer calls, and take messages
Hotel MoreMar 2 star (Barcelona. Spain)
Reception Desk 2009 – Season
Position: Reception’s Supervisor.
Key responsibilities
Take and confirm reservations.Daily allocation and organization of rooms and house assistants to ensure
all guess rooms are serviced, administration work, customer services. liaison with travel agencies.
Gran Hotel Reymar 4 star (Barcelona. Spain)
Reception Desk 1998 – 2008
Position: Receptionist
Key responsibilities
Customer services and billing.
Inverpro España S.L (Barcelona. Spain)
Management 2006 – 2008
Position: Director.
Key responsibilities
Investment properties, Russian capital.
MAPFRE (Barcelona. Spain)
Sales Department 2002 – 2004
Position: Insurance agent.
Key responsibilities
Insures sales.
Ruta del Bosque (Barcelona. Spain)
Administration 1996 – 1998
Position: Translator (Russian)
Key responsibilities
Exporting and importation of wood.
Teacher(Barcelona,Spain)
Professor of Spanish classes to Russian 2009-2011
EDUCATION
TELEGRAPH DEGREE IN COMMUNICATION
University of Rostov Don (Russia) 1985 – 1990
RUSSIAN COURSE
Rostov (Russia) 1984 – 1985
ENGLISH TRANSLATOR COURSE.
Institute La Coronela 1983 – 1984
CATALAN COURSE.
School of language (Spain). 1996
Languages
Spanish (Native)
English (Fluent)
Russian (Fluent)
Catalan(Intermediate)
Others
· Full clean driving license.
· Able to immediate incorporation.
· Responsibility and efficient.