Experience Summary
UNITED STATES ARMY CORPS OF ENGINEERS, Fallujah / Al Asad Airbase, Iraq
Quality Assurance Engineer, 7/2007 – 11/2008
Technologies: Resident Management System (RMS), MS Office Suite (Word, Excel, PowerPoint), Photoshop, Movie Maker
Related Skills: Fluency in Arabic (dialects include: Iraqi, Lebanese, Gulf Region, and Egyptian), Customer Service, Written / Verbal Communication, Reports, Linguist, Translation
Contracted through Versar Inc. to serve in Quality Assurance role for United States Army Corps of Engineers; served as QA Engineer and Project Engineer supporting multimillion-dollar projects for the Al Asad Resident Office at Al Asad Air Base. Performed submittal review of contract drawings, specifications, and materials as well as on-site visits to verify use of approved material and alignment with codes, regulations, and industry standards. Verified monthly invoices from contractor. Maintained records using proprietary Resident Management System (RMS); trained new project team members on RMS.
? Leveraged bilingual skills as primary liaison between local contractors and Corps of Engineers to coordinate project task, translate project and technical information, and facilitate communication.
? Key projects supported included: $1M Bahria LSA project; $7M 2-phase Fallujah solar street light project; $1M Fallujah Landfill project; $13M airfield lighting project; $7.6M electrical substation renovation project; $7M electrical grid 11Kv project; and $7.6M follow-on project to continue 11Kv grid expansion.
MINISTRY OF RESEARCH AND TECHNOLOGY, Bagdad, Iraq
Technical Support Engineer, 6/2001 – 11/2006
Technologies: MS Office Suite (Word, Excel, PowerPoint), Photoshop, Movie Maker
Related Skills: Fluency in Arabic (dialects include: Iraqi, Lebanese, Gulf Region, and Egyptian), Customer Service, Written / Verbal Communication, Reports, Linguist, Translation
Provided technical support, troubleshooting, and problem resolution for hardware and software. Installed, configured, and administered hardware, software, networks, and cabling. Presented technical training to all new team members, including purchasing, sales, and marketing staff. Led weekly meetings with technical colleagues.
? Accurately and efficiently translated highly technical device manuals.
IRAQNA INTERNATIONAL TELECOMMUNICATION & GSM COMPANY, Baghdad, Iraq
Office Manager / Trainer, 12/2004 – 7/2005
Technologies: MS Office Suite (Word, Excel, PowerPoint), Photoshop, Movie Maker
Related Skills: Fluency in Arabic (dialects include: Iraqi, Lebanese, Gulf Region, and Egyptian), Customer Service, Written / Verbal Communication, Reports, Linguist, Translation
Contributed in part-time role providing technical training to new staff; providing help desk support for hardware and software; installing, configuring, and administering network; organizing CRM; and performing data entry.
? Held accountability for successfully translating technical information.
IRAQI GOVERNMENT MEASUREMENT & QUALITY ORGANIZATION, Baghdad, Iraq
Technical Support Associate, 6/1997 – 5/2001
Technologies: MS Office Suite (Word, Excel, PowerPoint), Photoshop, Movie Maker
Related Skills: Fluency in Arabic (dialects include: Iraqi, Lebanese, Gulf Region, and Egyptian), Customer Service, Written / Verbal Communication, Reports, Linguist, Translation
Supported hardware and software applications and trained new team members on proper use and operations. Translated technical information and updated electronic records in English and Arabic.