Experience Summary
Profile
Accomplished trainer, mentor and instructional designer with a passion for learning. Areas of expertise include:
Thirteen years of training, instructional design/technical writing, management and change management experience.
Experience with the ADDIE and Herskin instructional design methodologies.
Record of success as training lead/coordinator on several end-user training projects and developing training strategies/plans, tracking tools and training summaries.
Nine years of banking experience including training, change management, debit/credit card dispute resolution, call center, customer service and purchasing.
Recognized for her ability to build professional relationships with key personnel within a variety of organizations.
Microsoft Office (Word, Excel, Access, Publisher and PowerPoint)
Captivate
Visio
SAP R/3
UPerform (Authoring Tool/eLearning/Simulations)
Infopak (Authoring Tool/eLearning)
Imaging/FAF
Snag-It
Sharepoint
ARIS
MS Project
Photoshop
Win Zip
Illustrator