Experience Summary
Goal-oriented Logistics Manager with more than 10 years of comprehensive, international experience and background in senior management roles, sales and expertise in project management.
• Offers track record of coordinating shipments to more than 100 countries, by several modes of transport, consistently achieving exceptional rate of on-time delivery.
• Leads teams through new projects and practices, and initiatives to increase productivity, save costs and increase service level, gaining staff’s buy-in and commitment to working toward common goal.
• Strong international experience and solid background in management and customer service.
• Technical skills: TMS, Microsiga, and MS Excel, PowerPoint, Visio, and Word.
• Speaks English fluently, and Portuguese fluently. Speaks and listens Spanish proficiently. Spanish reading and writing are high intermediate.
PROFESSIONAL EXPERIENCE
Doux Frangosul S/A Agro Industrial Poultry, Porto Alegre area, Brazil 2008-2010
Third-largest foods manufacturer in Brazil, exporting products to 110 countries and generating US$80 million monthly from domestic distribution and exporting products.
Logistics Senior Manager
• Coordinated logistics and transportation for 40,000 tons of finished goods per month by road, rail, and waterways; managed delivery of goods to end customer, feed to farms, and live animals to factories (100,000 tons per month).
• Negotiated costs and service level expectations with transportation providers, communicated requirements for proper handling of live animals and frozen goods, and ensured compliance with regulations.
• Serviced approximately 500 customers worldwide and 3,000 retailers nationwide, from large grocery chains such as Wal-Mart to small markets.
• Analyzed customer requirements for delivery, logistic costs, and customs regulations in destination country to determine timeliest and most cost-effective shipping method.
• Strove to consistently increase on-time delivery rates, meeting weekly with team to analyze progress toward on-time, in-full (OTIF) deliveries and establish action plans to improve this service level.
• Took proactive approach to driving up service levels and increasing truck productivity, achieving cost savings of US$20 million while improving customer experience.
• Analyzed internal work flow, identified restrictions to reaching maximum productivity, and developed action plan, resulting in 50% improvement in efficiency within six months.
• Influenced minimized labor costs and 12% reduction in maritime freight rates due to increased productivity.
• Facilitated collaboration between clients, suppliers, product development, and engineers to achieve 3.8% increase in goods per shipment, effort which led to US$5.7 million savings per year.
• Led implementation of new projects aiming to increase the service level.
DM Transporte e Logística Internacional S/A, Porto Alegre area, Brazil 1999-2008
International transportation and logistics corporation with approximately $430 million in annual revenue.
Logistics Director 2005-2008
• Took on additional responsibilities as Business Director for devising new business strategies and tactics, presenting investment proposals, and managing sales and HR operations.
• Held responsibility for transportation operations and customer support in Brazil, Argentina, Uruguay, and Chile; managed logistics for average of 30,000 tons per month.
• Served such corporations as Procter & Gamble, Goodyear, DHL, Ford Motors, General Motors, Peugeot Citroen, Coca-Cola, Kraft Foods, Whirlpool, and BASF.
• Functioned as fleet maintenance coordinator, introducing action plan to improve service levels (achieved rate of 99.5%, up from 98%) and minimize maintenance issues (reduced issues by 15%).
• Managed fleet budget, including truck purchase and maintenance, fuel costs, and expenses associated with driver selection and training.
• Established and monitored KPIs and service level benchmarks, meeting with clients to determine their satisfaction, identify any issues, and develop action plans.
• Led operations teams as large as 300, supervising and reviewing work performed and providing coaching on logistics and business skills.
JOSÉ MARCELO RIBEIRO DOSSA
DM Transporte e Logística Internacional S/A, continued
• Negotiated customs clearance contracts and agreements with suppliers, maintenance and insurance vendors, and service representatives.
• Served as coordinator for ISO 9000 services quality certification across all locations, with final review of applicable documents, policies, and procedures.
• Contributed to strategic planning efforts for operations, fleet, HR, and customer support; met twice annually with branch managers to review action plans, strategies, and KPIs.
• Increased market share and spearheaded efforts to break into auto parts and chemical products fields.
• Monitored development and deployment of ERP software used for transportation and international logistics.
• Assisted in managing change through 2007 acquisition of Gafor Group.
Logistics Senior Manager 2002-2004
• Provided logistics and customer support management for Brazil, Argentina, Uruguay, and Chile; oversaw each logistics phase, from storage and transport to delivery of goods according to customs and transportation laws.
• Played critical role in subsidiary startups in Santiago, Chile and Montevideo, Uruguay; hired and trained teams, kept clients informed of new company structure, and led implementation of ISO in foreign branches.
• Identified key performance indicators (KPIs), improving staff motivation in reaching goals and enabling team to more effectively monitor progress toward those targets.
• Ensured compliance with Brazilian export regulations, including proper transportation of hazardous materials, adequate training for drivers and other personnel, and adherence to safety procedures.
• Participated actively in strategic planning following implementation of Michael Porter methodology.
• Introduced satellite monitoring for fleet of 250 trucks.
Logistics Manager 1999-2001
• Directed operations and customer support services in three states.
• Maintained and managed performance of truck fleet, including tires and fuel consumption.
Omedeto Food Industry LTDA, Porto Alegre, Brazil 1997-1999
Baked goods manufacturer and market leader in southern region of Brazil.
Manufacturing Equipment Maintenance Supervisor
• Held responsibility for equipment maintenance at Porto Alegre site; led efforts to improve equipment processes.
• Oversaw assembly production lines; prepared and managed preventive and predictive maintenance plans.
EDUCATION
Strayer University, Austin, TX
Coursework toward M.B.A., International Business (2011-2012)
Fundação Getúlio Vargas, Porto Alegre, Brazil
Coursework toward M.B.A., Logistics Business (2009-2010)
M.B.A., Business Management (2006)
Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil
Postgraduate Diploma, Production Engineering (1999)
Universidade Federal de Santa Maria, Santa Maria, Brazil
Degree, Mechanical Engineering (1993)
Teaching Style
Participative, areas of interest
Other Comments
I am fluent in Portuguese (native language) and English