Experience Summary
As the Head Trainer for Order Entry and Customer Service for ten years at J Crew I taught detailed customer service training for new hires. I also implemented and taught the Train the Trainer Program within the Lynchburg, VA Region 2000 community. I created a Remedial Training Program to raise skill levels among associates and taught Telephone Etiquette and motivational training. I also revised the Order Entry Manual to be used for all new hires.
Teaching Style
I have been told I have a three dimensional style of training. I teach in a way that every style of student can (eventually) get it. I have taught both children and adults in the various positions I have held through my life (camps, schools, employers and church). Nothing is more exciting than seeing the "light bulb moment" go off on an individual's face!