Experience Summary
1- Executive Assistant to CEO at Owl Western Pharmacy…(Family Business)
( April 2018 till now)
• Acting as a first point of contact: dealing with correspondence and phone calls.
• Booking and arranging travel, transport and accommodation
• Managing databases and filing systems
• Meeting and greeting visitors at all levels of seniority
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
• Manage the pharmacy invoices and payments.
• Producing documents, briefing papers, reports and presentations
• Dealing with incoming email, faxes and post, often corresponding on behalf of the CEO.
• Assists the President/CEO with daily administrative duties and completes a broad variety of administrative tasks.
2- Consular Assistant at Embassy of Finland in Egypt (May 2013 till November 2016 )
Job Description:
• Prepares letters, presentations and speeches related to the Embassy
• Prepare budget for events and other managerial projects
• Receiving customers for Visa, immigration and consular affairs in the Embassy area of responsibility.
• Process applications
• Handling all the events and meetings related to the Embassy
• Contact ministers and high officials.
• Handle cash money from customers.
• Translating documents from Arabic to English and vice versa and exchange notes in consular affairs.
• Responsible for the Consul's calendar.
• Answering any inquiry by telephone or email regarding the visa matters.
• Interview the applicants who are applying for visa and write reports about the reason for their visit.
• Prepare the payments for the consular section per month.
• Prepare Embassy Filing and record.
• Scheduling appointments for the Ambassador.
• Organize meetings with ministers and high level people for the Ambassador.
• Proficient in the use of office technology, including Microsoft Office Suite applications
• Ability to provide effective client service in person, by telephone and electronic messaging;
• Ability to handle sensitive and confidential information with diplomacy and within the parameters of a need-to-know basis;
• Ability to Manage multiple competing demands, plan activities and set priorities;
• Ability to Communicate effectively, both orally and in writing, in a clear and well organized fashion;
• Ability to deal with difficult clients;
• Attention to detail and strong data analysis capability;
• Ability to work independently and as part of a larger team;
• Ability to take direction from supervisor.
3- Customer Service Representative at British Council ( Temporary )
Job Description:
? Deal directly with customers either by telephone, electronically or face to face.
? Respond promptly to customer inquiries.
? Handle and resolve customer complaints.
? Obtain and evaluate all relevant information to handle product and service inquiries.
? Process orders, forms, applications and requests.
? Perform customer verifications.
? Follow up on customer interactions.
? Provide feedback on the efficiency of the customer service process.
4- -Customer Service Representative at HSBC Bank ( March 2011 -Till March 2012) (Inbound and Outbound Calls) at HSBC (Global service center for Dubai and Emirates (Phone banking & Telemarketing Dep.).
Job Description:
Inbound Calls:
? Answer calls professionally
? Respond to customer inquiries
? Research required information using available resources.
? Handle and resolve customer complaints
? Provide customers with product and service information
? Enter customer information
? Process orders, forms and applications
? Marketing bank products over the call
? Route calls to appropriate resource
? follow up customer calls where necessary
? Complete call logs
? Produce call reports
Outbound Calls:
? Contact businesses or private individuals by phone
? Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
? Describe products and services
? respond to questions
? Obtain customer information
? Obtain possible customer leads
? Data entry and maintenance of customer/potential customer data bases
? Follow up on initial contacts
? Maintain records of telephonic interactions, orders and accounts