Experience Summary
Provide Novell, NT and Windows 2000 support locally and via remote for over 20,000 end users. Logging call in (HEAT tracking system). Troubleshooting remote access problems at user and network level. Install Compaq, Dell and Clone Desktops and laptops computers on 95, NT and 2000. Desktop support for Microsoft office, WP, Lotus notes, PeopleSoft, and Crystal reports, also responsible for the install of software on workstations. Prepared and executed IT strategy that reduced administrative cost and direct labor.I have over 10 years networking experience in large environment of over 700 computer systems