Experience Summary
Hewlett-Packard August 1994 to January 1996
LaserJet Division - Technical Customer Service Technician
? Tier level 4 of remote customer technical support group
? Customer-oriented solution development and implementation
Engineering Management, Metropolitan State College of Denver, CO January, 1996 to December, 1997
PRINCIPAL INDUSTRIES SERVED
Education, Space Industry, Civil Service, Test & Measurement, LaserJet Printers
Teaching Style
Engaging
Challenging
Goal-oriented
Other Comments
PROFESSIONAL ATTRIBUTES
? Highly professional leadership and work ethics
? Highly analytical approaches to problem-solving conjectures