Experience Summary
Professional Experience
Softlab GmbH, Hamburg, Germany
Office Manager
February 2000- November 2004
Create and manage office work schedules/hours and implement adjustments due to customer needs.
Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.
Responsible for handling Human Resource issues and employee problem resolutions.
Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office equipment is properly accounted for and in safe working condition.
Ensure participation of all associates in all corporate orientation and training programs.
Organizations of meetings and event for Business Partners.
Addidt Datensysteme GmbH, Hamburg, Germany
Secretary,
January 1999- December 1999
Analyzed and organized office operations and procedures such as preparation of payroll, information management/filing systems, requisition of supplies and other clerical services.
Established uniform correspondence procedures and style practices.
Responsible for submitting payroll timely and accurately.
Monitored and controlled overtime and associates’ absences.
Developed an effective filing system to track the status of work orders.
Ensured safety methods, practices and programs were implemented and maintained.
Formulated procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
Axel Springer Verlag, Hamburg, Germany
Call Center Representative,
January 1998- December 1998
? Deliver world class customer service and build customer satisfaction and loyalty.
? Provide effective and timely resolution of a range of customer inquiries.
? Strive for one-call resolution of customer issues.
? Complete ongoing training to stay abreast of product, service and policy changes.
? Strike a positive and cooperative tone with both customers and coworkers.
? Demonstrate best judgment in the disbursement of adjustments and credits.
? Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Der kleine Eis Däne, Hamburg, Germany
Assistant Manager,
December 1995- May 1998
Took necessary controls regarding opening or closing a store.
Managed cash control and switched consumer support criticisms.
Offered important motivation and supervision to the employees.
Offered necessary support for merchandising.
Took necessary measures for recruiting, training and coordinating store personnel.
Organized bank transactions as well as regular sales reports
Education
Gesamtschule Süderelbe, Hamburg, Germany
Handelsschule mit Wirtschaftsgymnasium Göhlbachtal, Hamburg, Germany
Business Degree 1995
Teaching Style
The Direct Method
In this method the teaching is done entirely in the target language. The learner is not allowed to use his or her mother tongue. Grammar rules are avoided and there is emphasis on good pronunciation.
Grammar-translation
Learning is largely by translation to and from the target language. Grammar rules are to be memorized and long lists of vocabulary learned.
My Hobbies
Spending Time with my Children
Reading
Backing