Experience Summary
• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
• Highly adaptive; usually cross trained, insuring flexibility for employers, and greater consistency.
Professional Experience
I.T. Work-study (2002 to 2008): Stillman College I.T. Dept.,
• Provide networking/desktop support and perform account maintenance tasks (over the phone and in person).
• Earned commendations for teamwork, adaptability and work excellence in providing IT support to students and faculty.
• Recognized for quick learning and effective problem solving.
• Responsible for much of the software installations and troubleshooting on campus.
• Was able to perform the work of more experienced and qualified individuals.
• Extensive work with Windows XP: overall troubleshooting, reimaging, and deployment (up 6 terminals)
• Heavily trained on Apple products: Reimaging, Mass deployment of OSX 10.2-10.5 (Jaguar-Leopard)(dozens of terminals at once)
• Installed record-keeping software (Datatel) for campus staff/faculty, via server
Front Desk Clerk (2006-2010): Days Inn Suites,
• First and last impression of the hotel.
• Utilized problem-solving skills as well as honing my customer service skills
• Greeted current and prospective guests
• Checked-in/out guests
• Handled reservations (in person, online, or over the phone)
• Handled guest/maintenance issues.
• Trained as a night auditor to insure the system was balanced
• Checked the cash and card terminal against the system bank
• Checked that occupancy and guest records were consistent
• Cleaned the entire lobby (including front desk)
• Setup and maintained the breakfast
Personal Experience
• Over 9 years of experience working with Windows XP
• At least 7 years of experience with HTML, PHP, CSS, and JavaScript
• Over 6 years of experience with SQL
• Received formal training in Python programming, Windows 7, and Linux administration
• Extensive training and experience with virtual machines, especially VMware
Work History
Merchandiser (2011-Present): SPAR Group & CPM US
• Perform store reset s and openings
• Installed displays, endcaps, and fixtures
• Understanding various layouts and planagrams
Event Promotion Team Member (2007-Present): Action Event Promotion, Sunflower Staffing & Triple Point Staffing
• Worked certain public events, ranging from beverage tastings to photo-ops with the Heisman Trophy.
• Helped to heighten the awareness of a particular brand or occasion.
Resident Assistant (2003-2004): Stillman College Residential Dept.,
• Became liaison between student residents and residential staff.
• Reporting dorm-related issues,
• Performing scheduled room checks,
• Holding meetings with student residents, and
• Relaying any information handed down from the dorm director.
• Worked shifts at the front desk: handling incoming calls, helped with lockouts, and assisting dorm director with office tasks.
Math Tutor/Teacher (2003-Present): Stillman College TRIO Program (2003-2009),
• Provide classroom and (mostly) tutorial assistance to students.
• Ranging from elementary to college level.
• Specialized in Math, also taught the Alabama State High School Graduation Exam and ACT prep courses.
• Freelance Math Tutor.
Education
ITT Technical Institute Cordova, TN,
Associate of Applied Science - Computer Networking Systems
Expected Graduation Date: 2013
Stillman College Tuscaloosa, AL.
Bachelor of Science – Mathematics
Transferred
Scholastic Accomplishments
• National Leadership Conference Delegate (2000)
• Morehouse College Math/Science Summer Program Award in Math (2000)
• Ronald E. McNair Award (2001)
• Venture Scholar (2002)
• Dean’s List (2003 & 2004)
• Scholar’s Bowl Team Captain (2005 & 2007)