| Customer Relationship management- Worked as Senior Divisional Head CRM for a 300 M $ automobile Manufacturer. 1. Visiting Faculty –1) June 2010- September 2010- At Symbiosis Institute of Business management, Lavale Campus, Pune, India- to MBA II- -Marketing & Non-Marketing (CRM -elective) - III Semester students. I successfully trained MBA II, 3rd semester -3 batches of Marketing & Non-Marketing students, for the full semester syllabus. 2) April 2011-July 2011-Taught the complete syllabus of Services marketing @ SCMHRD, Balewadi.Pune India. 3) October 2011- Onwards handling the complete syllabus of Consumer Behavior a SCMHRD, Balewadi, Pune, India. 4) Also conducted 1 day seminars @ VIM, Pune & TASMAC Pune, India on Strategic Service Management.
My participative methodology of training- In addition to the personally prepared informative P.P. presentations, I also adopt effectively the methods of Case Study presentations, Group Discussions & Online demonstrations.
5) Recently my Research paper ‘CRM- The mantra to customer Loyalty’ was accepted @ an International conference on CRM. |
| Diploma with honors in creative writing in English. Proven track record of writing for Marketing publications. |
| More than 5 years of experience of tutoring final M.B.A. students in B-schools in Marketing. Specialized in Research & teaching on the topics of Customer Relationship Management, Consumer Behavior & Services Marketing. I teach full syllabi course to student groups of up to 50.
Certified Management Tutor by A.I.M.A.
) Recently my Research paper ‘CRM- The mantra to customer Loyalty’ was accepted @ an International conference on CRM. |
| Sr. Divisional Head Executive Training School – for more than 10 years for a large automotive manufacturing firm.
• Executive Training - Devised and led the company's Central Training School. Trained on an average 250 candidates/annum.
• Development of Audio-visual programs - Made attractive & user friendly Electronic & Paper publications for product sales manuals, workshop manuals and customer education manuals. |
| Fully proficient in Excel 2013.As a Senior Corporate executive in Customer Service, I have been expertly using computations, Analysis & Reporting to senior Management group, with use of analytical Formulae, Graphical presentations & apt reporting styles. As a B-school visiting Faculty for more than 5 years, I am proficient in tutoring college students, using a participative style. |