Experience Summary
Travel Agent
Regency Travel Agency, Doha, Qatar June 2014 - Present
Work using software like Amadeus to book reservations for travel, hotels, rental cars, and tours
Arrange travel for business and vacation customers
Develop tour packages, excursions, and day trips
Give advice about travel documents, local weather conditions, customs, and attractions
Make alternative booking arrangements if changes arise
English Instructor 2012 – 2013
Misr Alnaharda Charitable Association, Asyut, Egypt
Mastered some pedagogical techniques and developed the ideal of volunteerism.
Promoted the less-fortunate students' academic advancement by focusing on study skills and time management
Customer Service Representative December 2012- June 2014
Mobinil, Downtown Cairo, Egypt
Handled customer complaints and enquiries
Client-obsessed and keen on going beyond their expectations
Exclude my own emotions and moods from the job at hand
Vodafone Summer Intern July 2011- September 2011
Vodafone Egypt, Customer Care Department
Honed my interpersonal and communication skills
Worked under time pressure and developed teamwork skills
Dealt with various kinds of texts like media, religious, commercial or legal documents
Gained the required speed and skills of mastery as a customer care representative
Teaching Style
EDUCATION
Al Azhar University, Faculty of languages and Translation 2008 - 20012
Bachelor degree in Translation and Islamic Studies in English/German. Grade: Good
The American University in Cairo, Downtown Cairo, Egypt June 2010 – December 2010
Awarded Foundation Certificate in written Translation from School of Continuing Education
My Hobbies
SKILLS
Computer: Microsoft Office Suite, Amadeus
Language: Native speaker of Arabic, Advanced level in English and Limited Working Proficiency in German