Experience Summary
SCertified Workforce Development Professional with 14 years experience as a Career Specialist. Provide career counseling, coaching, and job seeker services. Identify values, develop possible career paths, and develop strategies for entering a career. Develop individual employment plans, goal setting strategy, and networking skills. Provide job search and resume writing assistance, soft skills vs. hard skills analysis, and instruction on completion of career portfolios. Successful employment placement rate. Proficient with Microsoft office programs, and use of database programs.
Work Experience
4/2010 - Present
Arbor Education and Training
Boynton Beach, FL
Workforce Investment Act Career Specialist
Provide career management services to the universal population with a focus on helping customers obtain employment. Duties include a combination of the following: intake, interviewing, eligibility verification, referrals to supportive services, employer services, career coaching, job search and orientation/classroom instruction, and regular follow-up in executing client's individual employment plan. Facilitate customer access to supportive services, social services, training, education, and employment services, as well as job search mechanics ie: job search techniques, resume writing, and interview skills. Assess client aptitude, values, interest inventories and training needs in assessing job readiness and preparing client for entry/re-entry into the workforce. Serve as a liaison with instructors, businesses and other client resources. Strong understanding of labor market, vocational systems, internet, One-Stop services and One-Stop referral system. Possess strong customer/goal orientation, and excellent Interpersonal, communication and PC skills. Ensure that customer file documentation meets regulatory guidelines and are completed in a timely manner.
7/2009 - 4/2010
Arbor Education and Training
West Palm Beach, FL
Project Support Associate Specialist / Team Leader
Provide training opportunities for students in areas of enhanced educational skills as identified, provide students the opportunity for program improvement and advancement. Perform a variety of business, educational, and community service duties. Effectively communicate, orally and in writing, necessary information and ideas to staff, students and parents. Implement all strategies associated with internal operations. Act as liaison between staff, students, parents and managers of student services.
2/2006 - 6/2009
Arbor Education and Training
Lake Worth, FL
Eligibility Career Specialist
Conduct intake interviews and complete screening forms and budgets with customers to determine if they meet financial and life circumstances criteria to be eligible for public assistance services. Provide initial and follow up support to clients, coordinate the schedule of applicants for eligibility review and the resolution of eligibility issues. Enter and maintain documentation of all related activities in data base system as well as hard copy case file, pull reports on activities and complete a self monitoring review of caseload. Provide customers with referrals to community based partners and agencies and other duties as required.
Education
B.A., Business Administration
Fort Lauderdale College/ Florida Metropolitan University, Fort Lauderdale Florida
A.S., Hotel and Restaurant Management
State University of New York at Delhi, Delhi, New York
Florida Certified Workforce Professional Certified Professional - Job Seeker Services
Dynamic Works Institute, Rockledge, Florida
Citizen Contact Skills
Institute of Government Palm Beach Community College, Lake Worth, Florida
Dealing With Angry People
Institute of Government Palm Beach Community College, Lake Worth, Florida
Association Memberships
Dynamic Works Institute- DWI
National Association of Workforce Development Professionals -NAWDP
South Eastern Employment and Training Association-SETA